Dyslexia Pros' Client Policies

 

Payment Policies:

Tuition for the entire month is due on the first session of the month.  A late fee of $25.00 may be charged if payment is not received by the 2nd session of the month.  For screening and testing service, payment is due at time of service. Reports will not be released until final payment has been made. 

 

Student Attendance Policies:

Sessions are standing appointments. This special time is a commitment on your part and your tutor's part. Consistency in attendance is a primary factor in achieving educational growth.

 

If an emergency occurs, please contact your tutor at least 2 hours in advance and advise them of your cancellation.

 

There are no refunds. Make-up sessions will be offered for missed appointments where at least 2 hours advanced notice was given.  All make-up sessions must be made up in the same month they were canceled. A student must have no fewer than 8 sessions per month as 2 times per week is the minimum number of sessions in order for adequate progress to be made.  

 

Excessive cancellations or missed appointments are unacceptable and will result in the termination of tutoring, as affective progress cannot be made.

Prompt arrival and pick up is mandatory as children safety is of primary importance. 

 

Clean Area Policy:

Children’s areas are available for student use before and his/her after sessions, and are available for sibling companions or friend companions while a student is in session. We ask that parents or guardians ask their children or child’s companions to clean up any messes that they have created.